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Find the MAC Address of Your Front Load Washer and Dryer Finding The MAC Address To find the MAC Address of the WF455 or the DV455, perform the following steps below: Turn on the unit by pressing the Power button. Make sure the SmartThings Hub and the Dryer are on the same wireless network Make sure the Dryer is registered with the Samsung Smart Home app If you have any questions or comments relating to Samsung appliances, please contact the Samsung customer care center.
So I eventually managed to get my Washer & Dryer added to SmartThings. Unfortunately despite the SmartThings documentation saying you should have the capability to add automations during the setup process and/or after the fact, nothing is currently available. I was talking to support at the time and brought this up and they confirmed that it’s not available right now. Also, since I added the appliances, connecting to them through SmartThings is pretty hit or miss.
When you open the device, it seems to just be using SmartThings as a shell to display the Samsung Smart Home interface. I’m not sure if the issue is the Smart Home app, the connection through SmartThings or SmartThings itself, but rarely can I even access manual control through SmartThings. Overall still disappointed in the whole situation with these appliances. I’m still not entirely sure what I did differently to get it working honestly. I obviously connected it first via the Samsung Smart Home app. And I’m sure I did this multiple times, but I made sure the SmartThings app was searching for the device before I turned on the Smart Control. That seems to be the key thing, make sure Smart Control is not on when you have SmartThings start searching, once it’s searching then hold the Smart Button for 3 seconds to turn on Smart Control.
Let me know if that works for you. Wow, I’ve since entered crazy town with this. Decided to redo my network connection to the dryer to see if it helped.
Re-ran setup in the Samsung Smart Home appselected Dryer, completed setup, but when I hit done at the end when the setup was successful, I was dropped back to the home screen showing a washer had been set up. Cleared data on the app, uninstalled, reinstalled the app, tried with an iPhone as well, unplugged the dryer, removed and re-inserted the dongle, tried with a different Samsung account, but no matter what I did the app always sets up the dryer as a washer. Insaneone hour chat support and no resolution. I recently bought the WF7500 and the DV7500, it took me several attempts (hours) at getting them to connect to my WiFi and to be detected in the Smartthings hub. Even though Smartthings identifies them properly, it times out 100% of the time when I try to view them in the app. I am however able to use them reliably via ARTIK Cloud and Smartthings to send speech notifications when there’s 5 minutes remaining, cycle is finished, etc.
Samsung really needs to work harder to make sure Samsung products work flawlessly with Samsung products. Sorry for digging up an old thread but would you mind posting the details that show up in the SmartThings IDE for your washer & dryer? I’m wondering if it would be possible to associate it manually. I’ve managed to get mine joined to the AP, they’re detected in SmartThings, but it stalls at step 2 (iOS & Android, followed all advice above). I’m hoping that if we pick the right Device Type and put the MAC/IP/something printed on the sticker on the device into the Device Network Id field it will just magically start working. I got an e-mail a few days ago that the firmware on my hub was upgraded.
One of the issues fixed related to adding smart home appliances. To my surprise, I was able to finally join my washer and dryer by following the instructions–also being sure to not enable the smart control mode until prompted as mentioned above (it didn’t work when they were already in that mode). Unfortunately, when I try to view the status of either device in SmartThings it times out with: “Connection End - Please check the power cord connection and the network connection status of the device.
Then Press back button and try again.” Meanwhile, if I switch back to the Smart Home app, it shows up and is displaying the status. Not sure if it’s related, but I’m still on the SmartThings account (not the Samsung account). The washer & dryer are installed with my Samsung account. It looks like it’s just a UI issue as I am able to subscribe to events with WebCore. I’m not sure whether it’s connecting consistently because well all my laundry is clean now. To answer my own question about the Smartthings IDE data, the Type is “Samsung Washer”, the device network ID is the MAC address in all caps w/o any colons or spaces or anything (i.e., C1275771B12D), Version = Published.
I had to pull the MAC address from the DHCP lease on my router after I joined it to the network.